BlackOrchid.ai | Business and technology consulting

InsightsContact us

Home / Services / Back-office automation

Back-office automation

The work behind the work, set up so routine tasks run themselves and your team gets its hours back.

Book your assessmentContact us

Overview

Why it matters

In most growing businesses the back office runs on good people and copy and paste: re-keying the same data into three systems, chasing approvals by email, and assembling documents by hand. We map that work, then connect and automate it, with a person approving the steps that matter.

How we help

What we build

Quoting, invoicing and collections

Quotes built from templates, invoices raised on completion, reminders sent on schedule.

Bookkeeping hand-offs

Transactions, receipts and coding flowing to your accounting system cleanly.

HR and employee onboarding

Offer to first day handled on a checklist, with accounts and paperwork ready.

Documents and inbox

Sorting, summarizing and filing, with a person approving what matters.

Approvals and controls

Clear approval paths with an audit trail, instead of email threads.

Tools that talk to each other

Your CRM, calendar, books and files connected, so nobody retypes anything.

What changes

What clients can expect

01

Hours back each week

Time your team spends on data entry and chasing goes to work only they can do.

02

Fewer errors

Data entered once, checked once, and used everywhere.

03

Cleaner month end

Finance works from complete, current information.

Our approach

Four stages. You can stop after any of them.

01

Assess

Interviews, a look at your tools and numbers, and a map of how the work really flows.

02

Plan

Opportunities ranked by value, effort and risk, with cost and payback, and a 90-day roadmap.

03

Build

Fixed-scope sprints in your accounts, each with a price and a finish line agreed up front.

04

Run

We run and tune what we built, and review the numbers with you every month.

Client story

How a tax strategy firm rebuilt the way it meets its best clients

A short scorecard in place of a long form, instant lead alerts, a research brief before every call, and a content plan built around the founders' expertise.

Related insights

Further reading

All insights

Strategy

Five questions to ask before you buy another tool

Read more

AI

You don't put a paint job on a burning car: fix the process before you add AI

Read more

The assessment

What a good assessment looks for, and what it leaves alone

Read more

Let's look at your back-office automation.

The assessment shows where better systems will make the greatest difference, and what to leave alone.

Book your assessmentContact us